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Damp, mould or leaks? We'll help you claim | Awaab’s Law for UK Housing Disrepair
Tenant Claim Support

Privacy Policy

How we collect, use and protect your information when you send a housing disrepair claim enquiry.

Last updated [date]

Who we are

Tenant Claim Support is operated by Iclaims Expert Ltd, [registered in England and Wales, company number]. Registered office: 70a St Helens Road, Bolton, BL3 3NP. We are the data controller for the information you give us.

Our ICO registration number is [ICO number]. You can contact our data protection lead at [privacy email].

What we collect

When you use the enquiry form, we collect:

  • About the problem: the type of problem, your property address, and your answers to the quick checks.
  • Photos you upload of the problem.
  • Contact details: your name, mobile number and email address.
  • Referral details of someone you recommend, only with their permission.
  • Technical information such as device type and browser, and cookies. See our Cookie Policy.
About health informationIf your enquiry or photos mention health effects, such as breathing problems from mould, this is special category data. The form doesn’t ask about your health, so you only need to mention it if you want our team to know. [confirm lawful basis for health information with your DPO]

How we use it and why

  • To review your enquiry and decide if it can be passed on. Legal basis: [confirm lawful basis].
  • To share your enquiry with the named solicitor so they can assess it. Legal basis: your consent.
  • To contact you about your enquiry using the details you gave.
  • To keep the service secure and prevent misuse. Legal basis: our legitimate interests.
  • To meet our legal and regulatory duties.
  • [If AI-assisted review is switched on after DPO sign-off: an AI tool may help our team check your answers. A person always makes the decision.]

Who we share it with

  • mark, only if you give permission on the form.
  • Service providers who run the platform for us, such as hosting, photo storage, and email delivery. They act on our instructions under contract.
  • Regulators or the police, where the law requires it.

We never sell your information.

How long we keep it

  • Unfinished enquiries you never sent: deleted 14 days after your last visit, with their photos.
  • Enquiries that are not taken forward: deleted after [period].
  • Enquiries passed to the solicitor: kept for [period], then deleted.
  • Photos: deleted [period] after the enquiry is closed.

Where it’s stored

Your information is stored in [UK / EEA]. If it is ever transferred outside the UK, we make sure it is protected by approved safeguards.

Your rights

Under UK data protection law, you can ask us to:

  • see the information we hold about you
  • correct anything that is wrong
  • delete your information
  • limit or object to how we use it
  • give you a copy to take elsewhere
  • stop using it where you gave permission. This doesn’t affect anything already done.

To make a request, email [privacy email] and include your reference number if you have one. We’ll reply within one month.

Making a complaint

If you’re unhappy with how we’ve handled your information, please contact us first at [privacy email].

You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We’ll update this page if anything changes and show the new date at the top.

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